Due to our high volume, email is the fastest and most reliable method of contact.

SHIPPING POLICY

Thank you for visiting and shopping at Fresh Heritage.

Following are the terms and conditions that constitute our Shipping Policy and Return Policy.

FREE SHIPPING ON US ORDERS OVER $35. All (non-wholesale) customers receive free U.S. shipping. We typically ship parcels weighing less than 1 pound USPS Priority Mail and include tracking info with each order.  

Check your inbox or spam folder for an email from FreshHeritage.com to stay up to date on the status of your order.

We use a third party shipping company to ensure our customers get their packages fast.  We ship and process five days a week, and are always working hard to make sure that you receive your order as quickly as possible.

Most orders placed Monday-Friday are processed and shipped within one day.  Orders over the weekend will be process on Monday.  If we are experiencing a high volume of orders, shipments may be slightly delayed.

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when you placed your order. 

We are not responsible for, nor can we provide information on delays based on USPS and other shipping carriers' delivery procedures. For US orders, please allow 5-7 business days for your order to be processed and delivered. For international orders, please allow 7-10 business days for processing and delivery. 

We do not guarantee specific delivery times. The shipping times listed above are estimated.  You may track your order at anytime using the USPS Tracking number Fresh Heritage sends to you once your order has been processed and shipped.

Please Note: Fresh Heritage is not responsible for lost or stolen packages. In the rare event your package has been lost or stolen please contact USPS (1-800-ASK-USPS).

By completing a purchase with Fresh Heritage you are agreeing to our shipping and delivery policy.  Shipping fees are non-refundable.

We recommend checking with your neighbors or front office to see if it was accidentally delivered somewhere nearby.

You can also contact the carrier directly to verify that they no longer have the package.  The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). Your local USPS shipping manger should be able to tell you exactly where your package was last seen or delivered.  If your shipment can't be located, please contact us for assistance at Support@FreshHeritage.com

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code. We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly and we are not responsible for lost or stolen packages.  

By completing a purchase with Fresh Heritage you are agreeing to our shipping and delivery policy.  

Fresh Heritage is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  Visit their site or call USPS to start the claim process.  Follow all of their directions via their website. USPS.com. Your item is insured up to $100 included with purchase.

Please save all packaging materials and damaged goods before filing a claim.


USPS: 1-800-275-8777

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.  The tracking number is typically active within 24 hours.

All packages are shipped USPS and DHL eCommerce ONLY

Fresh Heritage ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.  PO BOX delivery through USPS may have a hard time being delivered.  The preference would be a home office or hotel address to ensure deliverability. 

If you have not been charged for your order yet, log into your account to update your shipping address or email support@FreshHeritage.com. Fix your billing address too, if that’s changed. All future orders will go to your new address. 

If you have already been charged for your order unfortunately we are not able to reroute a shipment once it has processed.  Please provide your tracking number to the shipment courier and ask that they reroute or hold your shipment for you.

USPS: 1-800-275-8777

US

Canada

United Kingdom

Europe

Australia

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Fresh Heritage.

In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Fresh Heritage ships your package DDU, "duties and taxes unpaid". SWANK blue does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer. In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package. 

RETURN POLICY

We do not accept returns due to sanitary reasons.  We will only replace orders that are inaccurate or were not made correctly to the order details.  

ALL SALES ARE FINAL.

We inspect all our packages before they are sent out but If you believe the product is faulty please contact us at Support@FreshHeritage.com and we will replace your item.  

Please note that we are not responsible for products that are damaged during delivery.  USPS is responsible for that.  We insure each order up to $100 dollars, please contact USPS directly to file a claim and be reimbursed.  Follow all of their directions via their website USPS.com. Your item is insured up to $100 included with purchase.

Please save all packaging materials and damaged goods before filing a claim.

USPS: 1-800-275-8777

60 day money back guarantee on product. 

If the product is marked as delivered by USPS, we will not issue a refund.  Please request a claim with your post office for further assistance. Refer to "Shipment Lost or Stolen" Policy for instructions on how to file your claim.

If your product has not been marked as delivered and delivery has exceeded normal processing time, we will send you a replacement product. 

If the product has arrived as damaged or defective, we will exchange with no questions asked. We do require a photo or video as evidence and require the product be mailed back to us prior to issuing a replacement. 

To receive a full refund, we require that you mail in the faulty product. 

We offer exchanges on unused and unopened products (beard oil does not qualify for sanitary reasons).  We are happy to exchange your product within 14 days of the date you received your products.  You will have to pay the return shipping fees to get the product back to us.  Please email Support@FreshHeritage.com to arrange your return. We recommend using a delivery method that has tracking.  

Fresh Heritage is not responsible for any lost return items, sorry!

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