Thank you for visiting and shopping at Fresh Heritage.
Following are the terms and conditions that constitute our Shipping Policy and Return Policy.
FREE SHIPPING ON U.S ORDERS OF $49 AND ABOVE (excluding wholesale).
We ship with USPS and include tracking info with each order.
Check your inbox or spam folder for an email from FreshHeritage.com to stay up to date on the status of your order.
By completing a purchase with Fresh Heritage you are agreeing to our processing time, shipping & delivery terms.
SHIPMENT PROCESSING TIME:
We ship and process orders five days a week (Monday through Friday). We are always working hard to make sure that you receive your order as quickly as possible.
Please allow 1-3 business days to process your order. After your order is processed, it will be shipped and delivered per the shipping option selected at checkout.
Keep in mind that during holidays there may be a slower turn around for orders to be processed & shipped.
If there will be a significant delay in the shipment of your order due to circumstances within our control, we will contact you via the email address or telephone number you provided when you placed your order. Courier delays are out of our control once orders have left our warehouse.
For U.S orders, please allow 5-7 business days for your order to be processed and delivered. For international orders, please allow 7-10 business days for processing and delivery.
You may track your order at anytime using the USPS Tracking number Fresh Heritage sends to you once your order has been processed and shipped.
By completing a purchase with Fresh Heritage you are agreeing to our shipping and delivery policy. Shipping fees are non-refundable.
SHIPMENT LOST OR STOLEN:
If at any time you see that the tracking status reads as "delivered", but you haven't received it, we recommend checking with your neighbors, members of your household, or your front office (if applicable) to see if it was accidentally delivered somewhere nearby.
The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at Support@FreshHeritage.com and we'll be happy to help.
NOTE: Please make sure to also enter the correct shipping address at checkout – include your street number and name, apartment or suite number, city, state, and zip code.
If you received your order damaged, please contact us at Support@FreshHeritage.com and we will be happy to assist.
Please save all packaging materials and damaged goods. You can also checkout our return policy for more details.
SHIPMENT CONFIRMATION & ORDER TRACKING:
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed. The tracking number is typically active within 24 hours.
All packages are shipped USPS.
SHIPPING TO P.O BOXES, APO OR FPO ADDRESSES:
Fresh Heritage ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
I RECENTLY MOVED OR USED THE WRONG ADDRESS:
If you need to update your shipping address, log into your account to update your shipping address or email Support@FreshHeritage.com. Be sure to update your billing address too (if that’s changed). All future orders will go to your new address.
NOTE: It is important that you notify us of any changes as quickly as possible since we are not able to reroute a shipment once it has been processed and shipped. Any address changes made after your order has been shipped, will apply to your next shipment.
If you need to track down a package, please provide your tracking number to the shipment courier and ask that they reroute or hold your shipment for you for an order that was shipped to the wrong address.
INTERNATIONAL SHIPPING, CUSTOMS OR VAT TAXES:
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Fresh Heritage.
In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Fresh Heritage ships your package DDU, "duties and taxes unpaid". SWANK blue does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer.
In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package.
WHAT COUNTRIES DO YOU SHIP TO:
- United Kingdom
- New Zealand
To ensure that you receive your package by December 24th, please place your order by these dates before the 12 PM EST cut off:
UNITED STATES - (excluding Hawaii & Alaska)
USPS Free or Standard Shipping - December 13th, before 12 PM EST
USPS Priority Mail Shipping - December 19th, before 12 PM EST