Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to return your item, please contact Support@FreshHeritage.com.
Returns must be done within 30 days from date of delivery. We will provide you with a complimentary return label and detailed instructions on how to process the return. You may also contact us directly at 302-232-6916.
Due to the nature of COVID-19, we are unable to process exchanges at this time.
If the product has arrived as damaged or defective, we will exchange with no questions asked. We do require a photo or video of the defective product as evidence prior to issuing a replacement.
It is important that all conditions are met:
- If your package did not arrive on time, please write to us. We'll help you!
- Any returns must be in resalable condition and in its original packaging.
- Refund cannot be accepted if we have sent the correct product to you in good condition, and as described.
- When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
- Items must be returned within 30 days of the order date.
- We may ask you to provide photos or video if an item is damaged or faulty.
- We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.
To receive a full refund, we require that you mail in the faulty product. For refunds visit our Refund Policy
IMPORTANT: Items purchased from a third party cannot be exchanged or returned. Please contact the third party directly for an exchange or return.